COVID-19

All of our engineers have been fully equipped with the following PPE within their vans to ensure that for every visit new PPE is used.

• Face Masks
• Disposable Gloves

General Hygiene

To ensure that excellent hygiene standards are kept, each van has its own handwashing basin. All engineers also carry alcohol-based hand sanitisers. Our engineers have been briefed about the importance of cleanliness and adhere to the guidance set out by The World Health Organisation which includes:

• Regularly washing hands
• Avoiding to touch face and mouth
• When coughing or sneezing to cover mouth and nose with a tissue or flexed elbow and then to immediately dispose of the tissue into a bin and then wash hands
• To contact NHS 111 if they have any Covid-19 related symptoms.

Call Screening

When making a booking, our call centre team will need to ask if you or any household member is self-isolating or has been diagnosed with Covid-19. This is to ensure your safety, the safety of our engineers, and to help limit the spread of the virus. If someone in your household is self-isolating we will take all the necessary measures possible to limit contact with this person, this will include the two-meter social distancing rule which will apply to all household members.

Five Steps to Safer Working Together

• We have carried out a risk assessment and shared the results with the people who work here
• We have cleaning, handwashing, and hygiene procedure in line with guidance
• We have taken all reasonable steps to help people work from home
• We have taken all reasonable steps to maintain a 2m distance in the workplace
• Where people cannot be 2m apart, we have done everything practical to manage transmission risk